FAQs

1. How do I place an order?

To place an order, simply select your favorite product, choose your desired size and color, then add it to your cart and follow the instructions to checkout.

2. Can I cancel my order?

You can cancel your order within 24 hours of placing your order. Please contact our customer support via email for assistance with canceling your order.

3. How long does it take to ship?

After processing your order, the shipping time is usually 7-15 business days, depending on your location and the shipping carrier.

4. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package’s journey.

5. Can I exchange or return an item?

You can request an exchange or return within 30 days of receiving your item. The product must be in its original condition, unused and with all tags attached.

6. How much is the return shipping fee?

The standard return shipping fee is $6.99 and is non-refundable after the return has been processed.

7. What payment methods do you accept?

We accept payments by major credit cards, debit cards and e-wallets such as PayPal and Payoneer.

8. How should I choose a size?

On each product page, we provide a detailed size chart. Please refer to this chart and choose the size that suits you. If you need further assistance, you can contact our customer service.

9. How to contact the store?

You can contact us via email: [email protected], or visit the contact page on the website to receive prompt support from our team.